Refund policy

Returns, exchanges, and cancellations

We accept returns, exchanges, and cancellations. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please follow these deadlines in order to return or exchange an item or to make an cancellation: 

Contact us within: 14 days of delivery
Ship items back within: 21 days of delivery
Request a cancellation within: 24 hours of purchase

The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:

• Custom or personalized orders
• Intimate items (for health/hygiene reasons)
• Any item not in its original condition, damaged or missing parts for reasons not due to our error 

Return Shipping

To return your product, you should first contact us to discuss the return, and then mail your product to: A. Upisa 7, Valmiera, LV420, Latvia, EU 

Please do not ship before receiving our confirmation. 

Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Please note that the time it may take for your exchanged product to reach us may vary depending on where you live.  

Questions about your order?
Please Contact us if you have any problems with your order.